Refund Policy
RETURNS
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Returns will be accepted within 14 days in original condition. Before returning any items please send an email letting us know:
- What you are returning
- The Invoice number of the order; and
- The reason for the return.
Please note that customers are responsible for all shipping and handling on any returns. Refunds for customer payments WILL NOT INCLUDE any shipping costs.
CHANGE OF MIND & WRONG SIZE
Customers can receive an exchange but no refund. Refunds are unavailable for a change of mind returns. Please note that customers are responsible for all shipping and handling on any returns. Refunds for customer payments WILL NOT INCLUDE any shipping costs.
FAULTY OR DAMAGED GOODS
Contact us with details of damage or fault. Be sure to quote your invoice number and we will arrange a replacement.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Before returning item please email us at returns@hardknockstoughwear.com and send us photos of the the faulty item.
SHIPPING
To return your product, you should mail your product to: PO Box 1497 Mooloolaba QLD 4557 Australia